Cancellation & Refund Policy

Cancelling an order

You can cancel an order yourself from the Orders screen in the app, free of charge, any time before we've finished packing it (i.e. while it's shown as awaiting payment, placed, confirmed, or being prepared). Once an order has been packed and is ready for pickup by a delivery partner, it can no longer be self-cancelled in the app - contact us directly and we'll do our best to help.

Refunds

If you paid online (via Razorpay) and cancel an order before it ships, the full amount is refunded automatically to your original payment method as soon as the cancellation is confirmed. Refunds are initiated immediately on our end; Razorpay and your bank may take a few business days to actually credit the amount back to your account, which is outside our control.

If you paid Cash on Delivery and cancel before the order is delivered, there's nothing to refund since no payment was collected yet.

Cancellations by us

Occasionally we may need to cancel an order ourselves - most commonly because a product turned out to be unavailable. In that case any amount already paid is refunded in full, following the same process as above.

Damaged, incorrect, or missing items

If what arrives doesn't match your order - wrong item, missing item, or visibly damaged packaging - contact us within 24 hours of delivery with your order number and we'll arrange a replacement or refund for the affected item(s).

Contact

For help with a cancellation or refund: info@shandilyaforwarding.com or +91 99934 41607.