Privacy Policy

Last updated: 18 August 2026

1. Who we are

This policy covers Shandilya Forwarding("we", "us"), the operator of this website and the Shandilya Forwarding mobile app, and describes how we handle information collected when you browse our site, place an order, sign up as a delivery partner, or contact us. Our registered address is Near Mouza Banarsi, Mana, VIP Road, Raipur, C.G..

2. Information we collect

  • Account details- your name and mobile number, used to sign in via a one-time password (OTP). We never see or store your password because there isn't one; sign-in is by SMS code only.
  • Delivery addresses - the address text and, if you drop a map pin, its GPS coordinates, so orders reach the right place.
  • Order history - items purchased, amounts paid, and delivery status, kept as your purchase record and for our own accounting.
  • Live location (delivery partners only) - while a delivery partner has an active delivery open in the app, their device location is shared with us and shown to the customer and seller on a live map, so the delivery can be tracked in real time. This stops as soon as the delivery is completed or the app is closed; customer accounts never share location this way.
  • Payment information - payments are processed by Razorpay, our payment gateway partner. We never see or store your card, UPI, or bank details ourselves; we only receive confirmation that a payment succeeded or failed.

3. How we use it

We use this information solely to operate the service: creating and fulfilling your orders, assigning and tracking deliveries, sending order-status updates, resolving support requests, and maintaining our own sales and inventory records. We do not sell your personal information to third parties.

4. Who we share it with

  • Razorpay, to process payments - governed by Razorpay's own privacy policy.
  • MSG91, our SMS provider, solely to deliver the OTP code to your phone number at sign-in.
  • Our delivery partners, who see the delivery address and your name and phone number for the specific order assigned to them, so they can complete the delivery.

5. Data retention

We retain order and account records for as long as needed for accounting, warranty, and legal purposes. You can request deletion of your account and associated personal data at any time by contacting us (details below); order records tied to completed transactions may be retained where required for tax/accounting compliance.

6. Your choices

You can update your saved addresses and profile details directly in the app. To request a copy of your data, ask a correction, or delete your account, contact us using the details below.

7. Contact us

Questions about this policy or your data can be sent to info@shandilyaforwarding.com or +91 99934 41607.